Our Company Guarantees | Ultra Pickleball
OUR PROMISE TO YOU
1. Your Satisfaction is Guaranteed and Is Our Primary Concern.
2. Fast Shipping / No Hassle Returns
3. You can receive Free Shipping in the USA for orders over $50
(Excludes Alaska & Hawaii)
4. Family Pickleball Players Own & Operate this Business.
5. One of the largest selections of pickleball products online.
6. Your questions are important to us. If you have a question about our products we are here to help! Send us an email for the fastest response.
7. We support our community and pickleball players! We are pickleball players that love to play and network with others in our area.
We continually strive to offer affordable prices on paddles and equipment on the market. Please note that we are not able to compete with some of the bigger box stores that buy in bulk. As a locally owned company we offer free shipping on orders over $50. We appreciate the support of our loyal pickleball customers and look forward to serving you for many years to come.
No Hassle Returns & Exchanges
All purchases come with our no hassle 30 day return policy. We hold a company standard 30 day equipment return policy for most of our pickleball paddles(Some restrictions may apply). Of course some of our products could have a higher warranty against manufacturers defects in which case we will work with you on getting it replaced under their warranty.
We guarantee your satisfaction or we will work to make it right for you until you are satisfied with our company and customer experience. We strive to provide great customer service and a great shopping experience for our customers. Don't see something on our site that you would like us to start carrying? Please send us an email and we will research to find out if we are able to carry that item
We strive to take care of our customers until they are completely satisfied with the level of service and care they received from our team. We also promise to always do what is right for the customer in every situation. We know there can be issues with orders from time to time so we try and resolve these the best we can. We strive to get back to our customers requests within a timely and professional manner; email is the fastest way to get a response from us. Our happy customers make our business thrive. If there are any concerns please contact our office so we can get them resolved in a timely manner.
Our mission is pure and simple. To provide great customer service, products, and company culture to our customers and employees at an affordable price. Creating a superior customer pickleball shopping experience.
Largest Selection of Pickleball Products
We strive to keep up on the latest equipment changes in the industry and we carry one of the largest selections online. We try and stay up to date on the latest products and pickleball equipment so that we insure our customers are getting a full array of the newest and best gear on the market today!